Support Policy

Effective starting: June 1st, 2024

We provide support for our products and continuously improve them by fixing bugs, introducing new features or helping our customers to use our products.

Business Hours

We operate our business from Mondays to Fridays, 9:00 am until 5:00 pm (CET/CEST), except for German public holidays. You can expect a response within 24 business hours (3 business days).

Contact Information

You can reach out to us via our support email support@sh-cloud.software.